Black graphic of a crossed hammer and wrench, with "A & F" overlaid.

Privacy Policy

Last Updated: September 30, 2026

Alter & Fix ("Alter & Fix," "we," "us," or "our") respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect through our website and in connection with inquiries submitted through the website, how we use that information, and the circumstances under which it may be shared.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you contact Alter & Fix through our website, you may voluntarily provide information such as:

  • Your name

  • Email address

  • Phone number

  • Project address or location

  • Information about the project or services you are requesting

  • Estimated project budget

  • Estimated project start date

  • Any additional information you choose to provide in your inquiry

We collect this information so that we can understand your request, respond to your inquiry, determine whether we can provide the requested services, and communicate with you about your project.

Our website is hosted through Squarespace. Squarespace may automatically collect certain technical information when you visit the website, such as information about your browser, device, IP address, and interactions with the website. This information may be used to operate, secure, and maintain the website.

Please do not submit sensitive personal information through our website unless it is specifically requested and necessary for the services you are seeking. This includes information such as Social Security numbers, financial account numbers, medical information, passwords, or other highly sensitive personal information.

2. How We Use Your Information

Alter & Fix uses information collected through the website for legitimate business purposes, including but not limited to:

  • Responding to inquiries and requests for estimates

  • Communication with you about requested or potential services

  • Understanding the nature and scope of a project

  • Determining the services, materials, and resources that may be required

  • Scheduling and coordinating services

  • Providing and managing requested services

  • Maintaining appropriate customer and business records

  • Improving our website, services, and customer experience

  • Protecting the security and integrity of our website and business

  • Complying with applicable legal or regulatory requirements

Your personal customer information is not sold or rented; see part 3 below for further information.

We do not currently use information collected through this website for targeted advertising or advertising retargeting.

3. How We Share Your Information

Alter & Fix does not sell or rent your personal information.

We may share personal information when reasonably necessary to operate our business, respond to your request, or provide requested services. This may include sharing information with third-party service providers that assist us with website hosting, communications, payment processing, technology, or other business operations.

For example, information submitted through our website may be processed and stored by Squarespace, which provides our website hosting and form functionality. Squarespace describes itself as processing customer-controlled information on behalf of its customers in providing its services.

We may also share information with contractors, suppliers, or other service providers when reasonably necessary to provide or coordinate services you have requested.

We may disclose information when required by law, legal process, or governmental authority, or when reasonably necessary to protect the rights, safety, or property of Alter & Fix or others.

4. Website Cookies and Similar Technologies

Our website uses cookies and similar technologies provided by Squarespace. These technologies help the website function properly and may collect information about website visitors, such as browser, device, network, and website-use information. The specific cookies and technologies used may vary depending on the features and settings of the website.

Alter & Fix does not currently use third-party advertising or retargeting technologies such as advertising pixels to track visitors across other websites.

You may be able to control or disable certain cookies through your web browser or through available website cookie settings. Disabling certain cookies may affect website functionality.

5. Payments

Alter & Fix does not currently process payments directly through this website. Payments for services are processed separately through third-party payment services, including Square. Payment information provided directly to a third-party payment provider is handled according to that provider's own privacy policy and terms.

Alter & Fix does not request or require customers to submit credit card numbers, bank account information, or other payment credentials through our website's contact form.

6. Project Photographs and Marketing

Alter & Fix may photograph completed projects for purposes such as documenting stages of work and completion of work, maintaining a portfolio, displaying examples of services, and promoting the business through its website, social media, or other marketing materials.

When using project photographs for promotional purposes, Alter & Fix may take reasonable steps to avoid unnecessarily disclosing identifying information about the customer or property, such as a customer's name or exact address.

Photographs containing identifiable individuals may be subject to separate permission or authorization where appropriate. Any separate agreement or authorization concerning the use of photographs will govern to the extent it conflicts with this Privacy Policy.

7. Third-Party Websites and Social Media

Our website may contain links to third-party websites and social media platforms, including Facebook and Instagram.

These links are provided for convenience and do not mean that Alter & Fix controls or endorses the privacy practices of those third parties. Once you leave the Alter & Fix website, your interactions with those websites are governed by their respective privacy policies and terms.

Alter & Fix is not responsible for the privacy or security practices of third-party websites or services.

8. Data Security

Alter & Fix takes reasonable measures to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us or our service providers.

9. Data Retention

Alter & Fix retains personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, providing services, maintaining appropriate business and financial records, resolving disputes, and complying with legal obligations.

The length of time information is retained may vary depending on the nature of the information and the circumstances under which it was collected. We do not retain personal information indefinitely when there is no legitimate business or legal reason to do so.

10. Children's Privacy

Our website and services are intended for a general adult audience and are not directed toward children. While it is reasonable that a minor under the age of 18 may reach out for handywork or repair services on behalf of their parent(s)/legal guardian(s), all project agreements must be approved, signed for, and paid by an adult over the age of 18.

We do not knowingly collect personal information from children under the age of 13 through our website, per the Children’s Online Privacy Protection Act (“COPPA”). If we become aware that we have inadvertently received personal information from a child under 13, we will take reasonable steps to delete that information.

Parents or guardians who believe that a child has submitted personal information to us may contact us using the information provided below.

11. Your Privacy Choices

You may contact Alter & Fix with questions about the personal information you have provided to us or to request correction of inaccurate information. Where appropriate and permitted by applicable law, you may also request deletion of personal information that we maintain about you.

Some information may need to be retained when necessary for legitimate business purposes, legal obligations, record keeping, dispute resolution, or other purposes permitted by law.

12. Changes to This Privacy Policy

Alter & Fix may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable requirements. When changes are made, the revised Privacy Policy will be posted on this page and the "Last Updated" date will be updated accordingly.

13. Contact information

If you have questions about this Privacy Policy or how Alter & Fix handles personal information, please contact:

Cameron Alter, dba Alter & Fix
Email: alterandfix@alterandfix.com
Phone: 907-302-4491

14. Terms and Conditions

SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

 

Types of SMS Communications:

If you have consented to receive text messages from Alter & Fix, you may receive messages related to the following

  •  Images of progress on the project

Example: "Hello, this is a friendly reminder of your upcoming appointment with Cameron at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Alter & Fix at any time."

Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive 2 or more SMS messages per week related to the work Cameron is doing.

Potential Fees for SMS Messaging: 

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

 

Opt-In Method:

You may opt in to receive SMS messages from Alter & Fix in the following way:

  • By submitting an online form

  • Replying to Messages with anything other then STOP

 

Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

 

 Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (insert the link)

 

  • Additional Options:

  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

  • Alter & Fix at this time does not send Automated messages.

Standard Messaging Disclosures:

© 2026 Alter & Fix